Serve your customers via WhatsApp, Instagram and web chat from one place
Retail businesses use Clientky to centralise customer enquiries, coordinate the support team and follow up on orders and questions — without responding from personal phones.
Customer service challenges in retail
Enquiries not answered in time
The team responds from personal phones or a single WhatsApp account. During peak hours, messages pile up and customers don't get a fast reply.
Repetitive enquiries consume team time
Stock availability, prices, payment methods, delivery times — the team answers the same questions dozens of times a day. Without automation, that's wasted time.
No team visibility or metrics
How many enquiries arrive per day? How long does the team take to respond? Without reports, it's impossible to improve customer service operations.
Features for the retail team
Shared team inbox
All support agents reply from a centralised inbox. No lost messages, no duplicate responses.
Official WhatsApp Business API
Connect your WhatsApp Business number and operate with multiple agents. Approved templates, no ban risk.
Quick replies for frequent enquiries
Snippet library for prices, availability, shipping and returns. The team replies with a shortcut without rewriting the same message.
Welcome automations
Automatic message on first contact, outside business hours or when the team is busy. The customer gets an immediate response.
Broadcast for promotions
Send offers, launches and news to your customer base with segmented mass messages. From the Growth plan.
Customer service reports
Response time, enquiry volume by channel, agent performance. Data to improve operations.
From enquiry to closed sale
Customer enquires
Via WhatsApp, Instagram, Messenger or web chat — arrives in the shared inbox.
Immediate response
Automatic welcome outside hours. During hours, the available agent responds with snippets.
Conversation assigned
If specialist attention is needed, assigned to the right agent or area with one click.
Sale completed
The customer gets all the information, decides to buy and the history stays in the contact profile.
Clientky for retail
- Shared inbox for the entire support team
- Multi-agent official WhatsApp Business API
- Snippets and quick replies for frequent questions
- Welcome and out-of-hours automations
- Webchat widget for the store website
- Broadcast for promotions and launches (Growth+)
- Time and volume reports by channel
- Conversation labelling by enquiry type
Organise your retail customer service
Free plan, no credit card. Starter plan with 14-day trial.