One inbox to handle all your channels as a team
WhatsApp, Instagram, Facebook Messenger and more, centralised in one place. Your team responds faster without missing a single conversation.
All your channels, one place
Built for teams that handle high volumes
Shared inbox and smart assignment
Every conversation can be assigned to a specific agent or team. Automatic rules distribute the workload without manual intervention.
Labels and conversation status
Organise conversations by label, status or priority. Filter by what matters and focus on what's urgent.
SLA and response time targets
Set response time goals per channel or team. Get alerts when a conversation is about to breach SLA.
Quick replies and internal notes
Reply faster with text templates. Leave internal notes so other agents see context without the customer reading it.
Integrated contact profiles
Every conversation shows the contact's full history: channels, previous interactions and key data.
Real-time team reports
Dashboards with conversations handled, average response times and performance per agent.
How the inbox works in practice
Conversation arrives
A customer writes via WhatsApp, Instagram or any connected channel. Clientky receives it and queues it automatically.
Routed to the right agent
Routing rules assign the conversation based on agent availability, skills or shift.
Agent replies with context
The agent sees all contact information, conversation history and can leave internal notes.
Resolved and measured
The conversation is resolved, labelled and logged for reports and follow-up.
What you gain with a centralised inbox
Stop replying from multiple apps
Centralise all your channels in a professional inbox. Set up in minutes.