Do I need to change my WhatsApp number?

No. You keep using the exact same number. Your customers keep writing the same way. Only your team's internal workflow changes.

Which channels can I connect to the inbox?

You can connect WhatsApp Business API, Instagram Direct, Facebook Messenger, Telegram and email — all in one shared inbox for your team.

Is there an agent limit in the inbox?

No. Clientky has no agent limit. All plans include unlimited agents in the shared inbox.

Can I assign conversations to specific agents?

Yes. You can assign conversations manually or configure automatic routing rules by channel, shift or priority criteria.

Can I see which agent is handling each conversation?

Yes. Each conversation shows the assigned agent. Supervisors can filter the inbox by agent to see workload in real time.

Help Center Partners

Talk to Consultant Free trial

Multichannel inbox

Stop losing conversations between WhatsApp, Instagram and Messenger.

Centralise all your channels in one inbox where your team works together, replies faster and never loses context.

Start for free See how it works

No credit card · Setup in minutes · Keep your existing number

All your channels, one place

WhatsApp Business API

Instagram Direct

Facebook Messenger

What happens when every channel lives in a different app?

Today

WhatsApp on one phone
Instagram on another
Messenger on Facebook
Emails in Gmail

Result

Lost conversations
Duplicate replies
Nobody knows who responded
Long response times

With Clientky

With Clientky, everything happens in one inbox.

Reply faster

Zero missed conversations

The whole team works on the same history

Supervise the operation in real time

Scale without losing control

Better experience for your customers

Built for teams that handle high volumes

Shared inbox and smart assignment

Every conversation can be assigned to a specific agent or team. Automatic rules distribute the workload without manual intervention.

Labels and conversation status

Organise conversations by label, status or priority. Filter by what matters and focus on what's urgent.

SLA and response time targets

Set response time goals per channel or team. Get alerts when a conversation is about to breach SLA.

Quick replies and internal notes

Reply faster with text templates. Leave internal notes so other agents see context without the customer reading it.

Integrated contact profiles

Every conversation shows the contact's full history: channels, previous interactions and key data.

Real-time team reports

Dashboards with conversations handled, average response times and performance per agent.

How the inbox works in practice

Conversation arrives

A customer writes via WhatsApp, Instagram or any connected channel. Clientky receives it and queues it automatically.

Routed to the right agent

Routing rules assign the conversation based on agent availability, skills or shift.

Agent replies with context

The agent sees the full history, replies and closes. Your customers keep writing where they always did.

The inbox where your team and AI agents work together

Beta

WhatsApp Agent conversations appear in the same inbox your team uses. The 'Meta Agent' badge identifies which conversations the agent is handling. With one click, any agent can take over or hand back control.

'Meta Agent' badge visible on conversations handled by the AI agent

Take control / Hand to Agent — one-click handoff from the inbox

See WhatsApp Agent

Try the inbox for free

Connect WhatsApp, Instagram and Messenger in under 5 minutes. No credit card. Keep your existing number.

Create free account See how it works

Start for free

Try the inbox with one user. When your team starts working together, activate Starter — free for 14 days.

Simple pricing

Choose how you want to start.

Try Starter or Growth for 14 days without a card, or coordinate a commercial implementation for Advanced.

Three clear plans · No automatic charge when the trial ends

14 days free

START WITHOUT A CARD

Starter

For teams that want to organize conversations and collaborate from one inbox.

USD…/mo

Billed monthly

5 users included
Shared multichannel inbox
AI Assist
Assignment and roles
Email support

Try Starter free

No card · No automatic charge

Or book a call

14-DAY FREE TRIAL

Growth

For teams that need automations, advanced reporting, API access and multiple workspaces.

USD…/mo

Billed monthly

10 users included
Up to 3 workspaces
Automations
Advanced reports
API and webhooks

Try 14 days free Or book a call

ADVANCED OPERATION

Advanced

For complex operations that need scale, AI agents and commercial guidance.

USD…/mo

Billed monthly

Unlimited workspaces
Autonomous AI agents
API and webhooks
Advanced reports
Commercial guidance

Start now Or book a call

Frequently asked questions about the multichannel inbox

También podría interesarte

Conversation Routing

Automatically route incoming conversations to the right agent or team.

Shared WhatsApp Inbox

Manage your WhatsApp with multiple agents from one shared number.

Automations

Set up automatic flows for assignment, follow-up and more.