9 report dashboards to make decisions with real data
Response times, volume by channel, agent performance, lifecycle funnel — all in a dashboard that updates in real time and can be exported to CSV.
Without data, the team operates blind
You don't know where leads are lost
Without a lifecycle funnel, you can't see how many new_leads convert, how many go cold and at which stage the biggest drop-off happens.
You can't measure team performance
Without a leaderboard or response times per agent, it's impossible to know who responds fastest, who closes more conversations and where bottlenecks are.
Decisions based on perception
Peak traffic times, which channel brings the most leads, which agent needs support — without reports, these are guesses. With reports, they're data.
Every report your operation needs
Real-time dashboard
Open conversations, messages sent today and new contacts — updated live to give you a snapshot of the team's current state.
Lifecycle analytics
Visual funnel by stage: contacts at each phase, entries, exits, drop-offs and average time at each lifecycle stage.
Agent leaderboard
Ranking by messages sent, conversations handled and average response time. Identify top performers and spot who needs support.
Conversation reports
Totals by channel, first response time, resolution time — with working-hours filter for fairer metrics.
Reports by channel
Volume distribution across WhatsApp, Instagram, Messenger, email, Telegram and webchat. Know where the most traffic comes from.
Presence report
Active hours per agent in the period, based on real activity. Useful for evaluating availability and planning shifts.
From activity to insight in one cycle
Team operates
Every conversation, message and lifecycle change is recorded automatically.
Data aggregates
Dashboards process activity in real time and consolidate it by selected period.
Leader analyses
Review times, funnel, channels and agent performance to spot opportunities and problems.
Data-driven decision
Adjust assignments, activate automations, reinforce follow-up — with evidence, not intuition.
Reports for teams that operate seriously
- 9 report dashboards on Growth+ plan
- Lifecycle funnel with conversion rates per stage
- Times calculated with or without working hours
- Agent leaderboard with performance metrics
- Volume distribution by channel
- Contact reports with conversion rate
- Presence report per agent
- CSV export for any report
Make decisions with data, not assumptions
Growth plan with 9 report dashboards. 14-day trial included.