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Clientky

CLIENTKY INBOX + SERVICE

All your conversations. Your whole team. A better experience for your customers.

Centralize WhatsApp, Instagram and your digital channels, organize your team's work and handle every interaction with context. Automate processes, measure your service and grow with Kira's support.

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  • Multichannel inbox
  • Service management
  • AI and automation

Inbox

All conversations up to date

AllMineUnassigned
Search contact, company or message
  • Maria GarciaHi, I'd like more information…Sofia
  • Carlos MendozaDo you have availability this week?Tomas
  • Ana RodriguezGood morning, I wanted to ask the priceSofia
  • Lucas FernandezQuote requestUnassigned

Illustrative view

When service gets fragmented, sales and customers get lost

Many teams answer from different phones and apps, with no single place to see everything.

Today

  • Messages scattered across apps and devices
  • Inquiries with no clear owner
  • Late replies and follow-ups that get lost
  • Little visibility into response times and service quality

With Clientky

  • All conversations in one shared inbox
  • Every conversation with its owner and history
  • Operations tracking with team reports
  • Satisfaction surveys to hear from your customers

Two capabilities, one operation

Clientky Inbox

Where the conversation happens

Channels, contacts, messages, collaboration, assignment and follow-up of every interaction.

  • Channels
  • Contacts
  • Assignment
  • Automations

Clientky Service

Where you manage service quality

Team supervision, operational distribution, response times, goal tracking and satisfaction.

  • Performance
  • Response times
  • SLA
  • CSAT/NPS

Inbox organizes the conversation. Service improves the operation behind it.

Clientky Service is part of the Inbox plans' capabilities. It does not require a separate subscription.

Every conversation in the right place

Unify your channels, organize contacts and work with your whole team from a shared inbox. Less clutter, more context and better sales opportunities.

Multichannel inbox

All plans

WhatsApp, Instagram, Messenger, Telegram and contact widget in one inbox, with each contact's full history.

Team inbox and assignment

All plans

Every conversation with an owner: assign it, follow it and work with your team with roles and real-time collaboration.

Advanced routing

Growth and Advanced

Rules to distribute conversations across your teams in an orderly way.

Contacts and lifecycle

All plans

Organize contacts with tags, notes and commercial lifecycle stages to serve with context.

Priority and snooze

All plans

Set each conversation's priority and snooze the ones that need to come back later.

Automations and CRM

Growth and Advanced

Automate repetitive tasks and follow your opportunities inside the same platform.

Shared email

Advanced only

Add the team's email to the same inbox.

Service you can organize, measure and improve

Coordinate owners, supervise response times, analyze team performance and measure customer satisfaction with the tools available on your plan.

Every conversation has an owner

All plans

Conversation assignment and work distribution across your team.

See how your team is serving customers

Growth and Advanced

Activity, times and performance per agent in advanced reports. All plans include a basic dashboard.

More visibility into your response goals

Growth and Advanced

SLA Analytics to track compliance with your response and resolution times.

Hear what your customers think

Growth and Advanced

CSAT and NPS surveys on WhatsApp and results to analyze satisfaction.

Follow-up of every request

Coming soon

Cases with structured follow-up beyond a single conversation.

Turn dissatisfaction signals into action

Coming soon

Retention playbooks and customer recovery.

Replying isn't enough. How you serve matters too.

Service reports focus on the quality of your service:

  • First response

    Average time

  • SLA compliance

    % within target

  • Satisfaction

    CSAT / NPS

Sample indicators. Advanced reports and surveys depend on your plan.

Kira

Your team serves. Kira helps everything run better.

Look up information about your operation, get help replying, prepare automations and work with AI agents when your plan and enabled capabilities allow it.

Kira

All plans

Operational assistant to query and configure Clientky in natural language.

AI Assist

All plans

Contextual help for the people replying to conversations.

AI Agents

Advanced only

Conversation automation with handoff between AI and people.

WhatsApp Agent (Beta)

An AI agent that replies on WhatsApp and can hand the conversation over to a person on your team from the inbox.

Explore the WhatsApp Agent

A complete conversation, start to finish

  1. 1

    The message arrives

    It comes in through WhatsApp, Instagram or another channel and is saved in the contact's history.

  2. 2

    It gets assigned

    The conversation gets an owner, manually or by rules depending on your plan.

  3. 3

    It gets handled

    Your team replies with context, notes, priority and AI help.

  4. 4

    It gets resolved

    The conversation is closed and, if your plan includes it, a satisfaction survey is sent.

  5. 5

    It gets measured

    You review response times, team performance and satisfaction in the reports.

For teams that sell and serve through conversations

Sales teams

Follow every opportunity and distribute inquiries among sellers.

Clinics

Organize inquiries and appointments that arrive on WhatsApp and Instagram.

Aesthetics centers

Handle treatment inquiries with history and follow-up.

E-commerce

Manage order questions and complaints in one place.

Support

Coordinate the team and hear what your customers think.

A plan for each stage of your team

Inbox and Service capabilities in a single subscription, with tools that grow alongside your operation.

Starter

See the price on the plans page

Organize conversations and start collaborating.

  • 5 users included
  • Team inbox
  • Conversation assignment
  • Inbox AI Assist

Growth

See the price on the plans page

Automate and measure a growing operation.

  • 10 users included
  • Everything in Starter, plus:
  • Advanced routing
  • Automations
  • Advanced reports
  • CSAT/NPS surveys on WhatsApp
  • 3 workspaces

Advanced

See the price on the plans page

Scale complex operations with more capabilities.

  • 10 users included
  • Everything in Growth, plus:
  • Autonomous AI agents
  • Shared email
  • Unlimited workspaces

Reference monthly price. Yearly details and the full comparison are on the plans page.

Optional professional implementation is quoted as a one-time charge, separate from the subscription.

Request a demoView plans and compare features

CLIENTKY LAUNCH

Your business is unique. So is your implementation.

For teams adopting Clientky Inbox + Service. Channels, routing, team and workflows, within the scope agreed in the proposal.

A one-time, optional service in addition to the subscription. Scope, timeline and amount are defined in the commercial proposal.

  • DiagnosisWe understand how your team sells and serves today, and what to prioritize.
  • ConfigurationWe set up the capabilities agreed in the proposal for your operation.
  • TrainingWe train your team to work with Clientky day to day.
  • SupportWe stay by your side during the rollout, within the agreed scope.
Ask about Clientky Launch in your demo

Basic activation without Launch: credentials and access delivery, documentation (help center), assistance with access issues and standard support per plan.

Frequently asked questions

See Clientky Inbox + Service with your team

We show you how your operation would look and which plan fits your team best.

Request a demo