Respond better. Faster. With AI.
AI Assist analyzes the context of every conversation and helps your agents draft replies, improve messages, translate content and fix errors in seconds.
Suggest reply
Based on conversation
Rewrite
Improve clarity and tone
Translate
EN / ES / PT / FR / IT
Spell check
Grammar and typos
Hola! Gracias por escribir. El estado de tu pedido #4821 es: en preparación. Estimamos la entrega para mañana entre las 14:00 y 18:00 hrs. ¿Necesitás algo más?
The 4 real actions
What AI Assist does in the inbox
Four actions available from day one. Based on the real product.
Suggest reply
Analyzes the full conversation history and generates a ready-to-use reply. The agent can edit it before sending.
Mensaje del agente
Customer asks about their order status...
AI Assist
Hi! Your order #4821 is on its way. Estimated delivery tomorrow between 2PM and 6PM. Need anything else?
Rewrite
Takes the agent's draft and improves its clarity, structure and tone. The message is still yours — it just sounds more professional.
Mensaje del agente
hi we r getting back 2 u regarding ur inquiry...
AI Assist
Hi, we're getting back to you regarding your inquiry. We're happy to help — could you share more details?
Translate
Translates selected text into the chosen language: English, Spanish, Portuguese, French or Italian. One click.
Mensaje del agente
¡Hola! Tu pedido está confirmado y llegará mañana.
AI Assist
Hi! Your order is confirmed and will arrive tomorrow.
Spell check
Detects grammar and spelling errors before sending. Without changing the meaning or tone.
Mensaje del agente
Thankyou for writting to us! We will reviw your request and respond shortly
AI Assist
Thank you for writing to us! We will review your request and respond shortly.
How AI Assist works
A message arrives
The customer writes to the inbox.
AI Assist analyzes
Reads the full history.
Generates help
Suggestion, rewrite or translation.
Agent reviews
Edits if needed.
Agent sends
Final decision is always human.
A human always makes the final decision.
AI doesn't replace your team. It empowers it.
AI Assist is a tool for agents, not a replacement.
More speed
Handle more conversations in less time.
More consistency
Same tone and quality across all agents.
Fewer errors
No spelling or grammar mistakes reaching customers.
Language barrier removed
Translate replies instantly.
Faster onboarding
New agents have support from day one.
Which teams benefit most
AI Assist adapts to any industry with conversations.
Customer support
High volume of repeated queries with inconsistent responses.
AI Assist suggests consistent replies based on conversation history.
Faster, more uniform responses across the team.
Sales
Follow-up messages sometimes sound generic or have errors.
AI Assist rewrites and improves the tone of salesperson messages.
More professional messages with no extra effort.
Technical support
Technical answers are long and hard to adapt for each customer.
AI Assist suggests a clear reply based on the conversation.
Clear technical explanations for each type of customer.
Education
Tutors answer the same questions in different languages.
AI Assist translates and suggests replies in the student's language.
Multilingual support without a translation team.
Healthcare
Responses need to be precise, empathetic and error-free.
AI Assist corrects and suggests replies with the right tone.
Precise, professional communication with patients.
International teams
The team speaks multiple languages and so do customers.
AI Assist translates in both directions instantly.
Global team that responds without language barriers.
Before and after AI Assist
Without AI Assist
- Inconsistent responses between agents
- Spelling errors that reach the customer
- Time wasted thinking how to respond
With AI Assist
- Uniform tone and quality across the team
- Messages corrected before sending
- Suggested reply ready in seconds
AI Assist vs AI Agents
Two different tools for two different needs.
| AI Assist | AI Agents | |
|---|---|---|
| Who responds? | The human agent | The autonomous agent |
| Autonomy level | Human decides always | Acts per configuration |
| Human intervention | Always | Optional (escalation) |
| Action capability | Writing assistance | Classify, assign, execute |
| Goal | Improve agent's reply | Automate conversations |
| Ideal for | All active teams | High volume + defined flows |
Need full automation? See AI Agents →
The team improves with every conversation
Rate suggestions with 👍 or 👎 so the system learns what works best for your operation.
Feedback is private and used to improve future suggestions.
Privacy and control
Workspace isolation
Each workspace is independent. AI Assist doesn't share data between accounts.
Human control always
AI Assist only suggests. The agent decides what to send.
Role permissions
Access to AI Assist respects user permissions configured in the workspace.
Conversation data
Data is only used to generate suggestions within the active conversation.
Frequently asked questions
Turn every agent into their best version.
With AI Assist, the team responds faster, with better quality and no extra effort.
Need full automation? See AI Agents →