Assignment and routing
AvailableRules by channel, team and priority, with manual, round-robin or least-loaded assignment.
Advanced routing from Growth.
CLIENTKY SERVICE
Resolve every inquiry better and measure how your team responds.
Service brings together Clientky's customer-care capabilities: assignment, response times, satisfaction and team performance. It is included in Clientky Inbox plans, with no separate subscription.
Request a Clientky demoIncluded in Starter, Growth and Advanced plans · Capabilities vary by plan
What Service includes
Each capability shows its current status. Those in development appear as coming soon, with no committed dates.
Response times and performance
AvailableFirst response, resolution, workload and team ranking in reports.
Satisfaction surveys (CSAT and NPS)
AvailableSend surveys when a conversation closes or manually, and analyze the results.
Via WhatsApp. Available on Growth and Advanced.
SLA tracking
AvailableSet a response-time target and spot conversations at risk or overdue.
One target per workspace.
Multiple SLA policies
Coming soonTargets by priority, channel or team, with business hours and escalation.
Case management and retention playbooks
Coming soonCases tracked beyond the conversation and win-back and repurchase flows.
Service is not a separate product
It is part of Clientky Inbox and is offered within the Starter, Growth and Advanced plans, with capabilities that differ by plan. See the pricing page for prices and limits.
View plans