Manage appointments, enquiries and follow-up from one inbox
Clinics, medical practices and health centres use Clientky to centralise patient enquiries via WhatsApp, book appointments directly in Google Calendar and follow up after visits — without missing a single message.
Challenges of patient communication over chat
WhatsApp enquiries with no order or assignment
The practice phone or reception staff receives all enquiries. Without a shared inbox, messages get lost when more than one person is handling them.
Appointments coordinated manually over WhatsApp
Confirming an appointment requires multiple back-and-forth messages. Without calendar integration, it's manual work that causes errors and double bookings.
No post-visit follow-up
After the visit, the patient has no contact until the next appointment. Automated follow-up can change that without extra work from the team.
Features for the healthcare team
Shared reception inbox
The entire reception team handles everything from a centralised inbox. Assignment by specialist, shift or enquiry type.
Appointments booked by your AI Agent
Connect Google Calendar so your AI agent checks your real availability and books the appointment directly with the patient — no links, no manual confirmations.
Automatic reminders and confirmations
Workflows that send appointment confirmation the day before and a reminder hours ahead. Reduce no-shows without manual work.
Notes per patient
The team records internal notes about each patient: communicated allergies, history of cancelled appointments, care preferences.
Quick messages for frequent enquiries
Library of predefined replies for pricing, availability, insurance coverage and preparation for tests.
Snooze to resume conversations
Postpone an enquiry to follow up at the right moment: when test results arrive, when the next slot opens or on a scheduled follow-up.
From first contact to attended patient
Patient messages on WhatsApp
Arrives in the shared inbox. Reception assigns it or the system distributes it automatically.
Appointment is booked
The agent checks your Google Calendar, finds an open slot, and confirms the appointment directly — no one on the team needs to step in.
Automatic reminder
24 hours before, a workflow sends the appointment reminder. The patient confirms with a message.
Post-visit follow-up
After the visit, a workflow sends instructions or requests feedback. The patient has open communication channels.
Agente WhatsApp para salud: atención 24/7 sin guardia extra
El agente responde consultas de pacientes, confirma turnos y notifica recordatorios automáticamente — aunque el consultorio esté cerrado. El equipo interviene solo cuando hay una urgencia real.
- Responde consultas frecuentes fuera de horario (¿atienden hoy? ¿qué obra social aceptan?)
- Confirma turnos automáticamente y envía recordatorios para reducir ausencias
- Escala al equipo cuando el paciente necesita atención personalizada
Incluido en todos los planes · Uso sujeto a tarifas de mensajería de Meta
Clientky for the healthcare team
- Shared inbox for reception and specialists
- Appointments booked automatically in Google Calendar
- Automatic appointment reminders
- Patient notes visible to the whole team
- Quick replies for frequent enquiries
- Snooze for scheduled follow-up
- Official WhatsApp Business API (no ban risk)
- Complete conversation history per patient
Improve your patient care from the first message
Starter includes a 14-day cardless trial with no automatic charge.